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Release Policy
The safety of our birds is important to us, therefore we have adopted the following principles to insure that our birds arrive home safely:
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Doves are not able to navigate at night. Therefore the release must be scheduled to allow adequate time to get home before dark. Within the Austin area, this is generally one hour before sunset. We can calculate the latest possible time from your event location, based on the date of your event.
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We cannot release our doves indoors.
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We cannot release our doves in inclement weather, such as heavy fog or storms.
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We cannot ship birds by mail for self release.
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We ensure that every event has at least one knowledgeable release coordinator present.
Terms
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A 50% deposit is required within 1 week of return of contract to hold your date and post your event on our calendar. Deposits are non-refundable, except where mentioned below.
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No deposit is required for funeral services. However, payment must be received prior to the release.
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Balance is due a full 2 weeks prior to the event.
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Payment is accepted in the form of a check or money order. Credit cards accepted through PayPal (account not required). Returned checks are subject to a $35 NSF fee.
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Delays past the scheduled release time are subject to a fee of $50 per hour.
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Our service area covers approximately 30 miles from the birds home loft in Austin. Locations outside of this range are subject to an additional charge.
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Agreement is subject to weather conditions allowing birds to arrive home safely. Payment is 100% refundable if we determine in advance of our departure that a release is not possible. Sudden weather conditions that prohibit a release after our arrival will result in a refund less 50% for time and travel. If a release is not possible, we may be able to offer a substitute service, such as a dove display.
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